NOTE: 11/25/2022-
2022 Holiday Shipping: The last safe order by date for shipping arrival on or before December 24th is Friday December 9th for USPS priority Shipping. For UPS and First Class shipping December 3rd is our recommended order by date.

How your nunchaku order is shipped

All our items are custom and made to order at check out. Orders will generally take 4-6 business days to ship after your order is placed. Larger orders like school packs take a longer lead time to ship (at least 8-10 business days). If you have a time sensitive order please contact us FIRST so we can make sure that the order will be able to be completed in time for your event.
We ask our customers to please keep in mind these are custom hand made nunchaku. We offer our customers options not available in chain out let stores. With 25 hardwoods, 4 design shapes, 12 handle sizes and 30 rope and chain combinations we offer a minimum of 36,000 possible nunchaku combinations. Unfortunately because of all these great customizing options it is not possible to have every nunchaku combination possibility ready at all times.

This is an online store that enable you to place orders 24/7 all over the world. Being a small company we unfortunately do not have a 24/7 worldwide staff answering phones. The best way to contact us is from the website contact page and please remember to refer to your order number when making inquiries. We answer all emails multiple times during the day Monday through Friday.

Alterations that add time

Any alterations can add time to this process as well as multiple items and initaling.  After receipt of payment you will receive an order conformation email.  You will then receive a 2nd shipping email with tracking numbers when your order ships.  It is not possible to print a tracking number before your order ships.

How USPS Priority Shipping Works

Some items under 16 shipping ounces can be shipped First Class USPS.  All other orders must be shipped  Priority mail in the United States based on weight.  The USPS Priority is 2 day or 3 day and is based on where you live and it is the fastest shipping for the money based on our experience. The USPS Priority service is NOT a guaranteed 2 or 3 day time frame from the Untied States Post Office.  It is an estimation made by the USPS.  For a delivery guarantee like Next Day Air, you must select Priority Express from the USPS.

• Please note: Shipping times are from the time the item ships until it’s arrival not from the time the order is placed to arrival. 
• Please Note: Using Amazon pay, Amazon Credit or Amazon Prime Card Service does not expedite service as if it was Amazon.  All orders are custom and the site guides for timelines still apply.
• Please note: We can not and do not guarantee the USPS 2 or 3 day time frame the postal service offers. (This is a time frame set up by the US postal service and can be delayed by any number of events that we as the shipper do not have any control over.)
• For Priority mail: The United States Post Office does not guarantee shipping times. Only Priority Express has a guarantee.

2022 Holiday Season, Reported USPS informed Delivery Issues

In the United States, country wide, there have reports of informed delivery updates being inaccurate. USPS informed delivery is the page that your tracking number takes you to and tells you the details of the your packages arrival and delivery. For some reason many are reporting that packages are being listed as delivered on the USPS site, and then take days or up to a week to actually arrive. These are reports from other companies and regional and local news outlets. Please understand that unlike Amazon we do not own or control the companies that deliver your packages. UPS and USPS are vendors for delivery. If you ever get an informed delivery that then doesn’t arrive we ask you to please contact your carrier immediately as they will always have the fastest quickest way to find your package if it has been listed as “delivered” yet did not show up.

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If you prefer delivery by UPS , we offer UPS ground only.

All UPS orders are picked up Monday through Friday for shipping.  Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Using the US postal Service to Commit Federal Mail Fraud with your Order

Any attempt to circumvent paying for your order by using the US postal service will be treated as stealing and be investigated by the US postal service. One example of this is purposefully having your shipment sent to the wrong address and then claiming you didn’t receive it. This is mail fraud. Mail fraud, a felony, carries a sentence of up to five years in prison and/or fines of up to $250,000 when individuals are involved and up to 30 years in prison and/or $1,000,000 in fines when a financial institution is involved.

Please be aware we document and keep all records of your transaction and correspondence with us via the website contact form email and phone calls.

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WORLD WIDE SHIPPING

We ship from the United States to other countries via the US postal service.  Please note when placing international shipping orders with US Postal service “First Class International” We have no control over your package once it leaves the United States.  All orders get a tracking number that you can use to track your package but our company is only responsible for your package up until the point it leaves the United States.  From that point forward your national postal service is responsible for your package. We have no way of getting any detailed information or filing any claim against a shipment once it leaves the Untied States using first class international.

European Union, UK, Australian VAT Tax

As of September 22, 2021 due to the new EU laws that require businesses to obtain the unobtainable “IOSS” number, and collect an added 20% VAT Tax from the customer at the time of sale that then has to be manually distributed by us to over 27 countries each month, we will no longer be making international shipping to these countries due to the fact that on top of high international shipping prices, the added 20% VAT tax and the manual labor of sending these international payments makes selling to these countries unprofitable.

Duties, Tariffs or Extra taxes

All  customs charges are 100% out of the control of the Seller. This includes duties, tariffs and or extra taxes. The tax is levied by your country and your country alone. Not every package is taxed but it is your responsibility to pay the tax if your county tells you to. It is your responsibility to know the laws of your own country. Customs clearance procedures can cause delays beyond original delivery-time estimates. There is no set scale for what these charges may be and no way for a US buyer to know ahead of time.

If an item enters your country’s mail system using USPS first class international and disappears, we will not issue a refund or replacement of any kind unless and until the item is returned to us.  To be protected you must use USPS Priority international or Priority Express.  Both of which insure your package and it’s delivery.

A single or double order will generally ship anywhere in the world for about the same fixed price.  The cost varies however when shipping heavier items and groups of products.  Some packages take longer than others depending on the country and the size of the package.

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