We ask our customers to please keep in mind these are custom hand made nunchaku. We offer our customers options not available in chain out let stores. With 25 hardwoods, 4 design shapes, 12 handle sizes and 30 rope and chain combinations we offer a minimum of 36,000 possible nunchaku combinations. Unfortunately because of all these great customizing options it is not possible to have every nunchaku combination possibility ready at all times.
Our nunchaku are made to order and this takes a few days to complete. We try to keep our shipping time under 4 business days. Sometimes during high volume periods in the shop it may take a few days longer. We have an early Saturday Ship out from Friday’s sets that are ready to go, but we are only open Monday through Friday.
Covid 19 Update
This is just a quick update on the American Nunchaku Co shop status during this Covid-19 Crisis. Because we are an online store and our wood shops are not public, the crisis does not effect our overall production. However, orders in the US have increased dramatically since the lockdown and our turn around times have been extended a 1-2 days on some orders. We ask you to please keep in mind that these are handmade nunchaku and in many cases, made to order.
This is an online store that enable you to place orders 24/7 all over the world. Being a small company we unfortunately do not have a 24/7 worldwide staff answering phones. The best way to contact us is from the website contact page and please remember to refer to your order number when making inquiries. We answer all emails multiple times during the day Monday through Friday.
Any alterations can add time to this process as well as multiple items and initaling. After receipt of payment you will receive an order conformation email. You will then receive a 2nd shipping email with tracking numbers when your order ships. It is not possible to print a tracking number before your order ships.
Some items under 16 shipping ounces can be shipped First Class USPS. All other orders must be shipped Priority mail in the United States based on weight. The USPS Priority is 2 day or 3 day and is based on where you live and it is the fastest shipping for the money based on our experience. The USPS Priority service is NOT a guaranteed 2 or 3 day time frame from the Untied States Post Office. It is an estimation made by the USPS. For a delivery guarantee like Next Day Air, you must select Priority Express from the USPS.
- Please note: Shipping times are from the time the item ships until it’s arrival not from the time the order is placed to arrival.
- Please Note: Using Amazon pay, Amazon Credit or Amazon Prime Card Service does not expedite service as if it was Amazon. All orders are custom and the site guides for timelines still apply.
- Please note: We can not and do not guarantee the USPS 2 or 3 day time frame the postal service offers. (This is a time frame set up by the US postal service and can be delayed by any number of events that we as the shipper do not have any control over.)
- For Priority mail: The United States Post Office does not guarantee shipping times. Only Priority Express has a guarantee.
All UPS orders are picked up Monday through Friday for shipping. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
WORLD WIDE SHIPPING
We ship from the United States to other countries via the US postal service. Please note when placing international shipping orders with US Postal service “First Class International” We have no control over your package once it leaves the United States. All orders get a tracking number that you can use to track your package but our company is only responsible for your package up until the point it leaves the United States. From that point forward your national postal service is responsible for your package. We have no way of getting any detailed information or filing any claim against a shipment once it leaves the Untied States using first class international.
Duties, Tariffs or Extra taxes
All customs charges are 100% out of the control of the Seller. This includes duties, tariffs and or extra taxes. The tax is levied by your country and your country alone. Not every package is taxed but it is your responsibility to pay the tax if your county tells you to. It is your responsibility to know the laws of your own country. Customs clearance procedures can cause delays beyond original delivery-time estimates. There is no set scale for what these charges may be and no way for a US buyer to know ahead of time.
If an item enters your country’s mail system using USPS first class international and disappears, we will not issue a refund or replacement of any kind unless and until the item is returned to us. To be protected you must use USPS Priority international or Priority Express. Both of which insure your package and it’s delivery.
A single or double order will generally ship anywhere in the world for about the same fixed price. The cost varies however when shipping heavier items and groups of products. Some packages take longer than others depending on the country and the size of the package.